What is VoIP Texting?
VoIP (Voice over Internet Protocol) texting is a way to send and receive text messages using an internet connection instead of a traditional phone line.
​
This is also called "IP messaging" or "internet messaging." VoIP messaging services are becoming increasingly popular for businesses looking to streamline their communication channels and cut costs.
​
With Falkon SMS, you can text-enable a virtual phone number and use it for your business purposes.
Why VoIP texting?
Why should you start VoIP texting?
A VoIP number gives you the versatility to talk on the phone and text back and forth with customers, all from the same number at the same time. If you're thinking about switching from traditional phone-to-phone SMS to VoIP texting, it's time to make the switch. You won't regret it, and here's why:
90%
Starting costs can be saved by startups that implement VoIP systems.
45%
Monthly expenses can be saved by established small businesses that switch to VoIP systems.
47%
Small businesses are already using any kind of VoIP
texting service.
Interested in implementing VoIP messaging for your business? Schedule a meeting to learn the endless possibilities that VoIP text messaging can offer to grow your business revenue!
Differences between VoIP and traditional texting
Phone-to-Phone SMS vs VoIP Texting
Phone-to-Phone SMS
Traditional Phone-to-Phone Texting
Relies on a cellular network
Limited to Phone-to-Phone texting
Geographically restricted - Requires physical proximity to send/receive messages
Cellphone plans tend to be expensive
VoIP Texting
VoIP Texting
Uses an internet connection
Supports texting from any text-enabled devices, such as smartphones or landlines
Enables sending/receiving texts from anywhere, as long as connected
VoIP service providers often offer affordable plans
Advantages of VoIP texting
Benefits of using VoIP texting for businesses
Cost savings
VoIP texting offers businesses a cost-effective solution, eliminating traditional phone lines and associated expenses.
Increased flexibility
Easily reach customers, and employees via SMS or MMS anytime, anywhere, on any internet-enabled device.
Improved communication
Enables convenient and efficient customer communication, streamlining the process with easy text organization.
VoIP texting features at Falkon SMS
Why choose Falkon SMS as your VoIP texting platform?
Powerful Features
Offering advanced features such as scheduled messages, shared inbox, and auto-replies for effective customer communication.
Fair Pricing
Our plans are simple, affordable, and free from hidden fees. You only pay for the messages you send, without any setup fees.
Superior Support
We provide free, prompt support to all our customers. Falkon team is readily available via phone or email to assist you with any queries.
VoIP texting use cases
Versatile use cases of VoIP texting
Customer service
Businesses can use VoIP texting to offer real-time support to their customers. This enables them to promptly answer questions and resolve issues, further enhancing customer satisfaction.
​
Leveraging VoIP technology in both phone and text customer service can create a memorable experience for customers and play a vital role in the success of any business.
Sales & Marketing
Text messages are a faster and more effective way to inform customers about the latest sales and offers thanemails that they may never even open.
​
By utilizing VoIP technology, businesses can leverage text messaging to send targeted marketing messages to their customers, promoting sales, events, and other special offers. Allow your customers to text you on the same number they've been calling.
​​
No more juggling multiple numbers or missed messages – just a simple and streamlined way to connect with your customers like never before.
Internal communication
Businesses can leverage VoIP texting for internal communication purposes, enabling employees to share information quickly and easily with one another.
​
It also helps businesses to enhance their team collaboration efforts and internal communication processes, leading to more efficient workflows and better overall productivity.
Industry-wise use cases of VoIP texting
How different industries can benefit from VoIP texting
Restaurants
With VoIP texting, restaurants can offer quick and convenient ways for customers to place orders or make reservations. It also allows for easy communication with staff and suppliers.
Healthcare
It can improve communication between healthcare providers and patients, allowing for easy appointment scheduling, prescription refills, and test result notifications.
Real estate
VoIP texting can help real estate agents quickly communicate with potential buyers or sellers, sending property information, updates on showings, and answering questions.
Car dealership
VoIP texting helps car dealerships in communicating with customers during the sales process, sending inventory updates, scheduling test drives, and sharing financing options.
VoIP texting for SMBs
VoIP texting is particularly well-suited for small and medium-sized businesses (SMBs), which may have limited resources and budget constraints.
​
By using VoIP texting, SMBs can save money on their communication costs while still providing excellent customer service and engagement.
Getting started with Falkon SMS
Start VoIP texting with Falkon SMS
Elevate your texting experience by using a virtual number for texting. With just a few minutes of setup, you can start texting using your VoIP number with ease.
1. Book a Demo
Get a first-hand look at everything Falkon SMS can do! Our representative will give you a free demo and show you how to use all the features from scratch.
2. Register
Register your VoIP number with Falkon SMS or get a new one from us. Choose the plan that fits your business needs!
3. Install
Pick your poison for texting: desktop, web, mobile apps, chrome extension, or even MS Teams extension.
4. Kick-off
You're all set up and ready to go! Start VoIP texting with Falkon SMS and connect with your customers like never before.
-
What do you mean by credits?1 message = 1 credit. Message includes incoming and outgoing SMS. 1 MMS = 2 credits.
-
Can I use my existing landline for texting?Absolutely! You can text enable your existing landline number any day without any change in your current voice plan. You can even text enable your 10-digit VoIP number as well.
-
Can I use my existing VoIP number for texting?Yes, you can. You can text enable your VoIP number in seconds and can use it for your communication.
-
Can my customers text my landline number?Absolutely! Using Falkon SMS, you can send and receive messages with your landline number.
-
Do I need any additional hardware to enable texting?No. You don't need to buy any additional hardware to text. You just need a desktop/laptop through which you can text.
-
How do you count messages?We use credit system to count messages. 1 credit = 1 outgoing message/1 incoming message. Message can either be a text/MMS.
-
What if I go over my monthly allowance?If you reach your monthly allowance, your outgoing and incoming messages will be stopped. You can send and receive messages again if you recharge with an add-on/wait till the next month for renewal.
-
I have multiple phone numbers and want to text-enable them. Can I do it using Falkon SMS?Yes. You can keep multiple phone numbers under a single organization using Falkon SMS.