Sales success depends on speed, convenience, and engagement and business texting delivers on all three. In today’s fast-paced world, consumers prefer quick, hassle-free communication. Emails often go unread, and phone calls can feel intrusive, but text messages have an open rate of over 98%, making them one of the most effective ways to reach your audience.
So, how can you leverage SMS to drive revenue? Here are five proven ways to increase sales using business texting.
1. Convert More Leads with Instant SMS Follow-Ups
When a potential customer expresses interest, whether by filling out a form, visiting your website, or clicking on an ad, your response time can make or break the sale, studies show that businesses that follow up within five minutes are 21 times more likely to convert a lead compared to those that wait even an hour.
How to use SMS for lead conversion
Automate welcome texts for new leads with a personalized message
Send quick follow-ups after a website inquiry or missed call
Offer a direct line of communication for questions and product details
Example SMS:
By engaging leads immediately through text, you create a personalized experience and increase the likelihood of closing the sale.
2. Boost Sales with SMS Promotions & Limited-Time Offers
Text messages have a 45% response rate (compared to just 6% for email), making them perfect for driving sales through exclusive offers. Customers love feeling like they’re getting special deals, and SMS promotions create a sense of urgency.
How to use SMS for Promotions
Send time-sensitive discounts to encourage immediate action
Offer VIP access to exclusive deals for SMS subscribers
Include links to product pages or checkout pages for easy conversions
Example SMS:
With the right timing and message, SMS promotions can drive immediate sales spikes and boost customer loyalty.
3. Recover Lost Sales with Abandoned Cart Texts
Every eCommerce business face the challenge of abandoned carts—when customers add items to their cart but never complete the purchase. SMS reminders can bring them back and recover lost revenue.
How to use SMS for cart recovery
Send a friendly reminder about their unfinished purchase
Offer a small incentive (like free shipping or a discount)
Include a direct link to their cart for an easy checkout experience
Example SMS:
Text reminders work because they’re short, direct, and easy to act on, helping you turn abandoned carts into completed sales.
4. Increase Customer Retention with Personalized Texts
It’s easier to sell to existing customers than to acquire new ones. In fact, loyal customers spend 67% more than new ones. Business texting allows you to maintain relationships and keep customers coming back.
How to use SMS for customer retention
Send thank-you messages after a purchase to build goodwill
Follow up after a service or sale to ensure satisfaction
Offer personalized product recommendations based on past purchases
Example SMS:
A simple, thoughtful message makes customers feel valued and keeps your brand top of mind.
5. Schedule Sales Appointments & Demos via Text
For service-based businesses and B2B sales, getting a prospect to book a call or demo is a key step in closing deals. SMS makes scheduling seamless, increasing show-up rates and reducing no-shows.
How to use SMS for appointments & demos
Send appointment reminders to reduce missed meetings
Allow customers to confirm or reschedule via text
Include calendar links for easy scheduling
Example SMS:
SMS appointment reminders keep your pipeline moving without the back-and-forth of emails and missed calls.
Why Business Texting is a Sales Powerhouse
Business texting is fast, personal, and highly effective. Everything you need to close more deals and increase revenue. By incorporating SMS into your sales strategy, you can:
Engage leads instantly and convert them before they go cold
Drive urgency with exclusive promotions
Recover abandoned carts and boost eCommerce sales
Retain customers with personalized follow-ups
Increase appointment attendance and close more deals
If you’re not using SMS for sales yet, you’re leaving money on the table. Start integrating business texting today and watch your sales grow!
Want to get started? Contact Falkon SMS today!