Falkon SMS Integration with Webex SMS

Why limit communication to just video and chat? With Falkon SMS, you unlock a powerful new channel – SMS messaging – and integrate it directly into Webex for unified, multi-platform communication.

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Webex Dashboard with Falkon SMS integration

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Simplify Communication & Amplify Productivity with Webex + Falkon SMS

With Falkon SMS integrated into Webex, the power of texting is just a click away. Here are some killer features you'll enjoy:

Real-Time Messaging

Easily send and receive text messages without leaving the Webex environment. Get SMS alerts, reply instantly, and manage your conversations just as you would in Webex chats. Perfect for customer communication and team coordination.

Internal Communication via Webex SMS integration

Key Features of Falkon SMS Integration with Webex

Download Falkon SMS from the Webex Store

Getting started is easy. Falkon SMS is available in the Webex App Hub – just a few clicks and you’re up and running!

Send SMS from both Webex Mobile or Desktop App

Text from Webex Mobile or Desktop App

Whether you're at your desk or on the move, Falkon SMS works smoothly across both mobile and desktop versions of Webex. Send, receive, and manage SMS from anywhere.

Send and Receive Texts from Any Number

Flexibility is key! With Falkon SMS, you can send and receive texts from any phone number, whether it’s a landline, VoIP number, toll-free number, or even an MS Teams number.

Two-Way SMS Conversations

Engage in real-time, two-way SMS conversations directly from Webex. Perfect for customer service, team collaboration, or even sales follow-ups.

Message History Tracking

Keep a record of all SMS conversations within your Webex interface. Track interactions, follow up with customers, and ensure smooth communication management.

Track all SMS conversation in Webex interface

Real-World Use Cases of Falkon SMS for Webex SMS Integration

Whether you’re a small business or a large enterprise, the Webex SMS integration powered by Falkon SMS offers practical benefits across various industries. Here are a few key use cases:

Customer Support

Improve customer service by managing all support-related SMS inquiries directly through Webex. Whether it’s answering questions, solving issues, or sending important updates, SMS provides a more immediate and personal way to connect with clients.

Ready to Supercharge Your Webex with SMS?

The Webex SMS integration with Falkon SMS is the perfect solution for businesses that want to enhance their communication, engage customers, and streamline internal processes.

Whether you’re sending bulk messages, handling customer support, or coordinating team efforts, Falkon SMS makes it easy and efficient to manage SMS right within Webex.

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What do you mean by credits?

1 message = 1 credit. Message includes incoming and outgoing SMS. 1 MMS = 2 credits.
Can I use my existing landline for texting?

Absolutely! You can text enable your existing landline number any day without any change in your current voice plan. You can even text enable your 10-digit VoIP number as well.
Can I use my existing VoIP number for texting?

Yes, you can. You can text enable your VoIP number in seconds and can use it for your communication.
Can my customers text my landline number?

Absolutely! Using Falkon SMS, you can send and receive messages with your landline number.
Do I need any additional hardware to enable texting?

No. You don't need to buy any additional hardware to text. You just need a desktop/laptop through which you can text.
How do you count messages?

We use credit system to count messages. 1 credit = 1 outgoing message/1 incoming message. Message can either be a text/MMS.
What if I go over my monthly allowance?

If you reach your monthly allowance, your outgoing and incoming messages will be stopped. You can send and receive messages again if you recharge with an add-on/wait till the next month for renewal.
I have multiple phone numbers and want to text-enable them. Can I do it using Falkon SMS?

Yes. You can keep multiple phone numbers under a single organization using Falkon SMS.

Free to try. Easy to use.

No hardware change. No setup fees or hidden charges.

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Falkon SMS Integration with Webex SMS

Why limit communication to just video and chat? With Falkon SMS, you unlock a powerful new channel – SMS messaging – and integrate it directly into Webex for unified, multi-platform communication.

Simplify Communication & Amplify Productivity with Webex + Falkon SMS

Real-Time Messaging

Easily send and receive text messages without leaving the Webex environment. Get SMS alerts, reply instantly, and manage your conversations just as you would in Webex chats. Perfect for customer communication and team coordination.

SMS Templates

Set up pre-designed SMS templates to send fast replies to frequently asked questions or common scenarios. Save time and keep responses consistent and professional.

SMS Scheduling

Set up SMS messages to send at a later time. Whether it’s for reminders, marketing campaigns, or follow-ups, scheduling SMS through Webex gives you greater control over your communications.

Bulk Messaging

Need to send an update to your whole team or customer list? No problem! Falkon SMS allows you to send bulk texts directly from Webex. Ideal for announcements, promotions, or urgent notifications.

Automated Replies

Use auto-response to handle inbound messages while you’re busy. Whether it’s a “Thank you for reaching out” or “We’ll get back to you soon” message, automation keeps your clients informed and happy.

Group Texting

Enable group SMS within your Webex interface. Perfect for team-wide announcements, event coordination, or getting feedback from multiple people at once. Manage it all within Webex!

Key Features of Falkon SMS Integration with Webex

Download Falkon SMS from the Webex Store

Text from Webex Mobile or Desktop App

Send and Receive Texts from Any Number

Two-Way SMS Conversations

Message History Tracking

Real-World Use Cases of Falkon SMS for Webex SMS Integration

Customer Support

Improve customer service by managing all support-related SMS inquiries directly through Webex. Whether it’s answering questions, solving issues, or sending important updates, SMS provides a more immediate and personal way to connect with clients.

Sales Follow-ups

Close more deals by using SMS to follow up with leads and clients. Use Falkon SMS within Webex to send personalized messages, follow-up reminders, and even promotional offers – all while keeping track of every conversation.

Appointment Reminders

Automate and schedule appointment reminders for clients. Whether it’s healthcare, beauty services, or consultations, sending SMS reminders ensures that clients show up on time and reduces no-shows. Manage it all within Webex!

Internal Team Communication

Keep your teams connected and informed with group SMS messaging. Whether you need to send an urgent update or notify everyone of an upcoming meeting, Falkon SMS allows you to reach your whole team, even those not logged into Webex at the moment.

Marketing Campaigns

Use SMS for direct marketing. With Falkon SMS, you can easily send out promotions, discounts, or announcements to your customer list directly from Webex. SMS has a higher open rate than emails, so you’re more likely to capture your audience’s attention!

Ready to Supercharge Your Webex with SMS?

Free to try. Easy to use.

No hardware change. No setup fees or hidden charges.